Tawam Hospital, in affiliation with Johns Hopkins Medicine, is a premier 440-bed tertiary care facility located in Al Ain, Abu Dhabi. One of the largest hospitals in the United Arab Emirates, Tawam is committed to providing a continuum of quality healthcare which meets the needs and expectations of the UAE; and aims to provide high quality, cost effective medical services delivered in a friendly, safe and caring environment in accordance with the JCIA Standard of Care. With over 19,000 admissions in 2013 and an average 68 per cent daily occupancy rate, Tawam offers services in specialties including oncology, palliative care, critical care, neonatal care, emergency medicine, trauma surgery, surgery, urology, otolaryngology head & neck, fertility services, nephrology, neurosurgery, pediatrics, pain management, internal medicine, neurology, orthopedics, invasive & non-invasive cardiology, and obstetrics & gynecology.
Tawam serves as a regional referral center for specialized medical care and is a national referral center for oncology services. Tawam Hospital received program accreditation in 2012 from the American College of Graduate Medical Education – International, and is a recognized intern, resident, and fellowship training site for the Arab Medical Board. Tawam Hospital is accredited by the Joint Commission International Accreditation, last renewed in 2012, and its laboratory services are accredited by the College of American Pathology.
With an average of 300 daily inpatients, Tawam Hospital is the preferred destination for quality medical care in the UAE. In 2013, the ER unit received almost 96,000 patients, and hospital clinic visits exceeded 290,000. Tawam’s team of renowned surgeons performed over 7,043 surgeries during the year of which nearly 1,950 day surgical cases, while the dental clinics served over 72,000 patients. More than 3,800 babies were born at Tawam Hospital in 2013. In the same year, the hospital performed over 20,800 CT/MRI procedures.
In response to the Voice of Customer, Tawam has implemented many initiatives to reduce the waiting time in the outpatient services leading to a significant improvement in the percentage of patients seen within 45 minutes attaining 73 percent by the end of 2013. Receiving a new Tomotherapy machine, and installing its own state-of-the-art bilingual Interactive Voice Response System (IVR) integrating voice, text and email communications, to increase customer service levels. In terms of recognitions, Tawam Hospital earned a number of accolades in 2013, including: positive accreditation for Emergency Medicine, General Surgery, Internal Medicine and Pediatrics residency programs at Tawam Hospital Academic Affairs, Sheikh Khalifa Excellence Award, JCIA Accreditation for IVF/Cardiology Service and Tomotherapy, and many others. Tawam Hospital also successfully performed the first case of bilateral simultaneous carotid stenting in 2013.The hospital has also undergone physical expansion with the increase in parking spaces in 2013, and introduction of a valet parking service in 2014. Work is underway on Surgical and Medical Wards to provide a single room for each patient to provide more privacy, as well as the refurbishment of the Emergency Ward.
In treating its patients, visitors and employees with dignity, respect and equality, Tawam Hospital is guided by the following principles: treat patients as if they are family; embrace cultural diversity; deal in a trusted, honest and ethical manner; work as a team; continually improve quality; strive for a happy working environment with respect and mutual trust; encourage professional development and innovation through a constant process of learning; provide efficient healthcare to bring value to external and internal customers; and be a good corporate citizen.
Tawam Hospital actively recruits and engages a national workforce. On average, the Emiratization rate at Tawam is 16 percent. Tawam Hospital is part of the SEHA Health System, owned and operated by Abu Dhabi Health Services Company (SEHA) which is responsible for the curative activities of all the public hospitals and clinics of the Emirate of Abu Dhabi.